This is how we ensure your safety

We recommend using a face mask in our premises!

Please also remember these instructions: 

  • If you cough or sneeze, please cough and sneeze into a sleeve or handkerchief 
  • Remember to wash / disinfect your hands as you arrive and leave 
  • Please keep a sufficient physical distance from other visitors.


​​​​​​​​​​​​​​Event-specific information will be updated on calendar:


Claims for purchased tickets when when the event is cancelled or rescheduled

Tickets already purchased may be used without changes for the new date or they may be refunded when the performance or event is cancelled or moved forward due to the corona situation or for other reasons. 

You can apply for a refund of the ticket price within about one month of the performance date via this link: www.lippu.fi/palautus

Tickets may also be returned by land mail together with your contact details and an account number to the following address: 

Lippupiste Oy / ”Event name” palautus                                                                              Kalevantie 2 (B-talo)                                                                                                                              FI-33100 Tampere

Only the ticket price of purchased tickets are reimbursed (delivery costs and service charges are not reimbursed).

There may be a delay in reimbursement due to the large number of reimbursement requests.

Safety at Caisa's events

To ensure safety at our events, we have:

  • restricted the number of tickets sold to events held indoors
  • decided to only sell tickets online at www.lippu.fi
  • enhanced communications concerning safe behaviour in our premises
  • made hand sanitiser readily available
  • made sure that our premises and any surfaces are cleaned thoroughly
  • taken special care in cleaning the premises and the various surfaces in them.

We adhere to the regulations on face masks that have been imposed by the Government and the relevant authorities. We recommend persons over 12 years of age to wear a face mask on our premises and when attending our events. Safety distances are observed in all Caisa's spaces, and our staff can provide instructions on how to conduct yourself appropriately. Protective gloves can also be worn in events. Customers are responsible for obtaining any necessary masks and gloves, wearing them and covering their costs.

Please read these safety instructions carefully before attending events at Caisa

Please do not attend events if you are feeling unwell
If you have any symptoms of flu, i.e. a runny nose, cough, sore throat, headache or fever, please stay home.

Wash your hands
The best way to avoid contracting the coronavirus is to wash your hands, so please ensure good hand hygiene. Hand sanitiser and hand washing stations are available in our premises.

Keep safe distances
The virus is highly contagious in close contact. If there is a queue to our information desk or congestion in other areas, please wait for a moment and keep safe distances to other customers. Please sit at a safe distance from others during events.

Cough and sneeze properly
Cover your mouth and nose with a disposable tissue when you cough or sneeze. Put all used tissues in the rubbish bin immediately. If you do not have a tissue, use the top of your sleeve.

Wear a face mask
We recommend persons over 12 years of age to wear a face mask on our premises and when attending our events. 

Thank you for thinking of others! See you at Caisa!


We are constantly monitoring information issued by the authorities in relation to the coronavirus outbreak and will inform our customers of any changes to coronavirus guidelines without delay.